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shipping policy.
Our coffee is roasted fresh to order! We aim to get your online purchase of coffee to you as quickly as possible. We will make every effort to process and ship your order on the same day when orders are received by 7am (business days).
Free shipping for orders over $45 is facilitated to all Australian states and territories by Australia Post and will generally reach an address within Australian capital cities within the following times:
Melbourne Metro area: 1-2 working days
Regional Victoria: 2-3 working days
Sydney, Adelaide, Brisbane: 2-4 working days
Canberra & Hobart: 2-5 working days
Darwin and Interstate Regional areas: 3 - 10 working days
All orders are sent with a tracking number. If your order has not been received within the expected timeline, please check your tracking number online or reach out to us.
Express Option: If you need your coffee quickly, we offer Express Postage via Australia Post for a subsidised flat rate. Once processed, Express Postage is a next business day delivery service to Australian Capital Cities - depending on how busy the AusPost network is, there may be an extra day or two but it's still your fastest option.
Australia Post have authority to leave your delivery at your address if you are not at home. This ensures you receive your coffee as quickly and as hassle-free as possible. If the delivery driver does not identify a safe place to leave your coffee then it will be available for collection from your local Australia Post outlet, as per the delivery card left by the driver.
Please double check that you have entered your shipping details correctly at checkout. Rubia Coffee does not take responsibility or accept liability for incorrect information supplied at checkout. Unfortunately we cannot offer a refund for goods delivered to an address that was entered incorrectly at checkout and redelivery may incur an administration and restocking fee.